Privacy Policy - UAE Visa Services

This Privacy Policy explains the practices of UAE eVisa Portal (we, us, or our) regarding the collection, use, and disclosure of information that we receive when you with respect to your access and use of our services (the Services), whether through our website located at www.uaevisa.ae or other websites we may own or control (the Website), or through contacting us by telephone or other form of communication. This Privacy Policy applies only to our services and does not apply to any third-party websites, services, or applications, even if they are accessible through our Services or the Site. We aim to protect our customers’ privacy and the confidentiality of the information they provide. You should read this privacy statement carefully before continuing to use this website. 

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject, shall always be in line with the General Data Protection Regulation (GDPR) and in accordance with the country-specific data protection regulations applicable to us. Using this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use, and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

What data do we collect

Personal data means any information about an individual person from which that person can be identified. It does not include data where the identity has been removed, i.e., anonymous data.

Our Company collects, stores, and uses data to provide services to you as follows:

  • Identity Data includes (for each traveler) first name, maiden name, last name, username or similar identifier, marital status, title and gender, age(s) or date(s) of birth, passport number, nationality, and country and/or state of residency.
  • Contact Data includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details relating to or necessary for providing products and services you desire or have purchased from us, such as travel dates, destination, trip type (e.g., pleasure, adventure, business), and booking and/or tour operators.
  • Technical Data includes the Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Site.
  • Profile Data includes purchases or orders made by you, as well as your interests, preferences, feedback, and survey responses.
  • Usage Data includes information about how you use our Site and Services.
  • Marketing and Communications Data includes your preferences for receiving marketing from us and our third parties and your communication preferences. It also includes noting conversations we have had with you in person and/or communications you sent to us. This helps us manage our relationship with you and ensures you only receive relevant and timely communications from us.

We also collect, use, and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, suppose we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you. In that case, we treat the combined data as personal data that will be used per this privacy policy.

Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

How do we collect your data

Information you give us

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Register online, contact us to ask a question, or place an order for any of our products or services.
  • Provide information or documents requires to process your order via email or our website.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

Automated technologies or interactions

As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

Information from third parties

We may receive information about you from third parties as set out below:

  • Analytics providers such as Google
  • Advertising networks such as Facebook
  • Search information advertising providers such as Google AdWords

How will we use your data

We collect your data so that we can:

  • Deliver our Services and support or carry out the transactions you have requested.
  • Handle your support tickets related to the Services;
  • Send communications to you, including information about your transaction status, notifications about order confirmations, specific products and services, events, promotional offers, and surveys;
  • Facilitate your use of our website and online chat forums, including blogs, podcasts, resources, and webinars;
  • Offer Live Chat assistance to respond to your online inquiries;
  • Facilitate communications with our business partners;
  • Customize, analyze, and improve our Services (including the content and advertisements on our website to identify usage trends or determine the effectiveness of our marketing campaigns), technologies, communications, and relationship with you;
  • Better understand our customers and online users based on interests and interactions with our website;
  • Personalize website content, Ads content and implement your preferences;
  • Enforce our conditions of sale, website terms, and separate contracts (if applicable) with you;
  • Prevent fraud and other prohibited or illegal activities;
  • Protect the security or integrity of our website, our businesses, and our Services; or
  • Perform other functions or serve other purposes as disclosed at the collection point or as required or permitted by law.

Finally, while the list above describes our practices, we do not use any personal data (in any of the categories we have identified) relating to individuals in the European Economic Area and the UK, which compliance with GDPR, for any marketing communications or advertising unless such individuals have opted in to receive marketing communications or advertising from us.

How do we store your data

We implement a variety of security measures to maintain the safety of personal data when a user enters, submits, or accesses their personal data when we retain that information, and when we transmit that information to third parties as permitted under this privacy policy.

If you use your credit or debit card to purchase a policy through us, the payment information is transmitted directly to the insurance company providing the policy. We do not receive that information. The insurance companies we work with process payment information securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). You can find more information about this standard here: https://www.pcisecuritystandards.org/pci_security/.

We offer the use of a secure server for uaevisa.ae. All personally identifiable information you supply us via uaevisa.ae is transmitted via a Secure Socket Layer (SSL) or similarly secure technology. We allow personally identifiable information to be accessed only by persons with specified rights.

Due to the open nature of communication through the Internet, we cannot guarantee that communications between you and us, or between our and the government to which you ask us to submit your information, will be free from unauthorized access by third parties, nor that third parties will not be able to circumvent the safeguards we have put in place. We cannot absolutely guarantee the security of any information that is disclosed or transmitted online.

Sharing or disclosing personal information

Except as described in this privacy statement, we will not disclose your personal information to a third party without your prior consent and as permitted under applicable laws. We do not sell (or exchange) your personal information for monetary compensation.

We may also use and/or share your Personal Information with third party vendors (including Google) and service providers under contract with us who help with our business operations. These companies are authorized to use your personal information only as necessary to provide these services to us. When we share information with these other companies to provide services for us, they are not allowed to use it for any other purpose and must keep it confidential. These services may include:

  • Supplying travel-related services like travel insurance, car rental, hotel booking, tour booking, flight booking, and travel sim.
  • Providing customer service
  • Sending marketing communications (subject only to your express consent)

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law when we believe in good faith that disclosure is necessary to protect the rights or our property, clients, or our customers, including enforcing the terms governing your use of the services, protecting your safety or the safety of others, investigating fraud, or responding to a government request. 

In addition to any sharing described in the privacy statement for the product or service you use, we may share or disclose personal information with other controlled subsidiaries and affiliates. For your (opt-out) choices on this type of sharing, please contact [email protected].

Retention of your data

We will keep your personal data on our records for as long as we have an ongoing legitimate business need to do so or until you delete or modify your information. This includes providing you with a service you have requested from us or complying with applicable legal, tax, or accounting requirements. It also includes keeping your data for so long as there is any possibility that you or we may wish to bring a legal claim concerning our services or where we are required to keep your data for legal and regulatory reasons. Please get in touch with us using the contact details provided under the “Contact Us” section should you require further information on our record retention procedures.

Your rights and controlling your personal data

Your right

Subject to applicable laws, you may have certain choices available regarding your information.

  • Account Information. You may access certain information and delete or modify it by accessing and editing your account profile.
  • Marketing Emails. Subject to applicable laws, we may send you marketing emails. To opt-out, you may click on the “unsubscribe” link in such emails. Please note that we may still send you transactional communications, such as about the status of your travel visa, even if you opt out of marketing emails.
  • Cookies & Analytics. You can opt out of certain cookie-related and analytics processing by following the instructions in this Policy.

Exercising your rights

Before we process any request, we may request personal data to verify your identity where allowed by law and to verify any new or corrected information you may provide. You will not usually have to pay a fee to access your personal data (or exercise any other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

Use our Contact Us form to exercise your rights regarding your personal data or to ask us about our collection and processing of your personal data.

Cookies and other tracking technologies

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org. You can set your browser not to accept cookies; however, in a few cases, some of our website features may not function.

For further information on how we use cookies, manage cookies, and customize your experience on this website, you can click Cookie settings at the bottom left corner anytime or see our Cookie Policy.

Please note that if you clear your cookies or use a different browser or device, you will be asked again to consent to use cookies and/or interest-based advertising, which may require you to reset your choices.

Other tracking technologies

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. Presently, the only third-party analytics service provider we use is Google Analytics. While Google Analytics may collect personal data to derive the information that it shows to us, we cannot view Google Analytics information identifiable to you.

For Googles privacy practices see https://business.safety.google/privacy/

Privacy policies of other websites

Our website may include links and connections to third-party websites, products, and services and so-called community plug-ins of third parties (such as Facebook, Instagram, LinkedIn, YouTube, and Twitter). Third-party plug-ins integrated into the our website are loaded from third-party servers, and thus the third party may install their own cookies on the user’s device. Your interactions with those third parties and applications offered on our website are subject to such third parties' privacy policies or notices. We recommend that you familiarize yourself with those third-party privacy policies or notices.

Contact us

If you have any questions about our company’s privacy policy or the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us:

TRAVELNER TRAVEL AGENCY L.L.C.
Office No. 417, Adel Ahmed Al Wahedi Bldg, Deira, Al Murar, Dubai, United Arab Emirates.
Email us: [email protected]
Call us: +971 52 812 3397

Last updated: 03 Jun 2023.

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